Have you ever had a time when everything is just not working? You know the time when you had everything laid out and the plan is set but then not one of the plans is working. Well, I just had one of those days in the last two days. I set out to finish a few tasks before the weekend but now sitting here and thinking that I haven’t really done anything.
Anyways, the reason for this post is more on customer service rather than the lack of work that I am doing. It is one of these ‘bad days’ that customer service really counts. I have been ringing and communicating between my website server (ausweb) back and forth for the last three days and I must say that they have been really patient and helpful with me as we try and figure out what is wrong. I’m like e-mailing them every five minutes and the replies comes just after I send them. It is really fantastic. The good thing on these ‘bad days’ I’m having.
Another company that I would like to mention that rocks customer service is the Apple Customer Support. I tried to ring them to see if they can do anything with my problem even if it would be to get to know my Macbook Pro, but what I got was more than customer service, it was like personal training. All the questions were asked to understand my situation but because of them, I understood what really the problem was and wow, though we haven’t really found the solution yet, still it put my mind at ease and not to worry too much. So now, I am not stressing at all. That is what I call customer service.
Ok, this week coming is a big week for me because I get to rub shoulders with the pros. Christian Fletcher, Les Walkling, Peter Eastway and Tony Hewitt. Wow, talk about the superstars of photography. I’m hoping at the end of the week, I get a bit of their knowledge transferred onto me just by being in the same room as them (alright, maybe I will have to ask questions too). I will try and update the blog with all the details when I get some time.
Till then. Have a great weekend.
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